Contact Us
If you have any questions or comments, please feel free to contact us
Contact Methods
Contact by Email
General inquiries are accepted by email.
Email Address：
info@fan-zoo.com
* Responses may take 2-3 business days
Contact via SNS
For latest information and casual inquiries, you can also use our SNS.
X (Twitter)：
@fan_zoo_infoUrgent Inquiries
For security issues or urgent matters, please add [URGENT] to the email subject line.
Frequently Asked Questions
I don't know how to register an account
You can easily register with your email address from the 'Sign Up' button on the top page.
Where is the favorites feature?
After logging in, you can add to favorites by clicking the heart icon on each shop or idol's page.
The shop information is incorrect
If you find any errors in the shop information, please let us know by email. We will verify and correct it promptly.
How do I withdraw from the service?
If you wish to withdraw, you can do so from the settings in your profile page. Or contact us by email.
Before Contacting Us
- • Please review our Terms of Service and Privacy Policy
- • Your question may be answered in our FAQ
- • Please provide specific details about your situation
- • Responses may take 2-3 business days